Elexele.com website is operated by Elexele online jewelry store. Throughout the site, the terms “we”, “us” and “our” refer to Elexele. Similarly, the terms “you”, “your”, “yours” refer to site users, including customers. This website, including all information, tools and services on the site, is available to site users and customers conditioned upon their acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing from us, you engage in our “Service” and agree to terms and conditions stated on this Terms and Conditions page which apply to all users of the site, including vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing the website. By using any part of the site, you agree to be bound by these Terms of Service. Not agreeing to all the terms and conditions of Elexele user agreement, you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


We aim to update our site regularly, and may change the content at any time, including the product details and pricing without notice. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. You are also responsible for ensuring that all people who access our site through your Internet connection are aware of these terms, and that they comply with them.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


No contract will exist between you and Elexele for the sale of any product unless Elexele has accepted your order with a confirmation email and the payment IN FULL is being confirmed. Our acceptance of your order brings into existence a legally binding contract between us.

Elexele reserves the right not to accept your order if we are unable to obtain authorization for payment, if shipping restrictions apply to a particular item, or if the item ordered is out of stock. We may also refuse to process the order in case one or more of the items you ordered was priced incorrectly due to a typing error or resulting from a fluctuation in the prices of precious metals or gems.

If we do not accept your order, we will notify you by email or by telephone and we will refund the sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

We will not be liable for any indirect or consequential loss, damage or expenses arising from not accepting your order and we shall have no liability to you, by way of compensation, other than to refund the amount paid for the goods in question.


By purchasing on this site you confirm that the PayPal account or credit/debit card that is being used is yours, or that you have been specifically authorized by the owner of the PayPal account or credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery. Payment can be made by PayPal and certain credit cards.

The prices payable for ordered goods are as set out in our website in USD (US dollars). Additional delivery charges may apply where needed, but unquestionably will appear in the checkout.  Delivery charges will be clearly displayed when selected and included in the total cost. Prices, products and Services may change at Elexele discretion without prior notification of subscribers.


Unless you cancel your order within the first 48 hours after full payment has been made, acceptance of your order and completion of the contract between you and Elexele will be completed when the goods have been dispatched.

To cancel your contract, you must notify us of your decision by emailing at support@elexele.com placing ‘Cancellation’ in the subject line and providing your order number and address. Any returns after the first 48-hour period stated above will be at the discretion of Elexele.


All parcels must immediately be opened in the presence of the courier upon receipt of the goods, to verify that the goods are contained in the parcel are untampered with and undamaged. You acknowledge that if you fail to do this and subsequently find the goods are not contained therein, or have been damaged during delivery, we may not be able to claim against the courier or against our insurers. Accordingly, if you do fail to do this, you agree that you will be solely responsible for any such loss or damage and shall waive, release and indemnify us from and against any claims relating to us, to the fullest extent permitted by applicable law.

If you received an item that is defective, damaged or not what you ordered, please contact us here within the first 24 hours of delivery. We will help you resolve any issues as quickly as possible by replacing the item, once the faulty item has been returned to us by post. We will confirm the return address in writing, once you have contacted us about the fault.


Each piece of Elexele is made to order, therefore we cannot offer a refund on a piece unless it is found to be faulty. In certain cases, we may be able to offer an exchange for another piece.

Upon receipt of items, the PayPal account, credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within the 2 business days of refund approval. Meanwhile, be aware that your credit card company may take up to 30 working days to credit your account.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without giving notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind.

In no case shall Elexele, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages.

 Whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


These terms and conditions set out the entire agreement between you and Elexele regarding making a purchase and using the services we offer. No variation of these terms and conditions are binding on us unless agreed by us in writing. By using our services and website you agree to the above stated Terms and Conditions.


If you have any questions about these Terms & Conditions, please contact us at support@elexele.com.